Inspire 2 not tracking sleep accurately.

[Armajam]

For the last week my inspire 2 has not been tracking my sleep correctly. It tracks at most 2.5 hours a night, often starting hours after I go to sleep and stopping hours before I wake up. Not even getting a sleep score? I have reset Fitbit, switched wrists, tightened the strap, made sure the settings are set to “on wrist”, and have read many forums/blogs for help with no avail? Oh and my battery is fully charged… I am ready to throw this in the trash it is frustrating me not just with the sleep, but the steps are very inaccurate.It counts steps whilst prepping dinner with a knife!! And never counts steps when grocery shopping pushing the cart? 

[EdsonFitbit]

Welcome to the Fitbit Community, @Armajam.

Thank you for informing us about the difficulties you experienced with your Fitbit Inspire 2 and for the troubleshooting steps you’ve performed.

For your device to count steps during a walk or run, your arm must swing back and forth as you move. If you need both hands (to push a stroller or a shopping cart), or if you hold a dog leash with the same arm that you wear your device on, your Inspire 2 will count your steps but the total may be slightly lower than usual.

If your Fitbit account only shows a sleep pattern (time asleep, restless, and awake) instead of sleep stages (light sleep, deep sleep, and REM), please visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

In addition, you can turn heart-rate sensor off and back on. You can find instructions on how to navigate your Tracker here.

Some users have had success setting their Fitbit devices to track sleep in a sensitive mode. For information about how this setting works, please visit this site and open the menu "What's the difference between the normal and sensitive sleep setting?".

If you followed our instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.