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Inspire 2 not tracking sleep and heart rate

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‎07-19-2022 10:50 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

‎07-19-2022 10:50 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

My Inspire 2 does not show sleep and now no heart rate.  I have tried to reboot and now the time is off.  I don't think it made the adjustment for daylight savings time.

 

Moderator Edit: Clarified subject

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‎07-19-2022 12:42

‎07-19-2022 12:42

Press both side buttons for a few seconds to get to 'Quick Settings'.  Make sure you are set for 'On Wrist', not for 'On Clip".  'On Clip' turns heart rate off.

If that's not it, it the full 'Settings' app, check that 'Heart Rate' is not turned off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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2 REPLIES 2

‎07-19-2022 12:42

‎07-19-2022 12:42

Press both side buttons for a few seconds to get to 'Quick Settings'.  Make sure you are set for 'On Wrist', not for 'On Clip".  'On Clip' turns heart rate off.

If that's not it, it the full 'Settings' app, check that 'Heart Rate' is not turned off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-23-2022 17:23

In response to JohnnyRow

‎07-23-2022 17:23

Thank you. It was on clip.

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