Inspire 2 not tracking sleep stages

[justynaabram]

Guys I’m desperate. I got inspire 2 almost solely to track my sleep. After the first night I was so happy! Seeing different stages REM, light sleep, times I was awake etc. From the second night onwards I only get you slept x amount of hours. And how long it took me to go to sleep but nothing like the first night. I have premium account. What’s going on?

Moderator Edit: Clarified subject

[ceebee64]

To Fitbit support,

Clearly there is a problem, so many people are not getting what they paid for and what they expect, which is consistent full sleep information every night. At the moment mine only seems to work if I restart the fitbit before going to bed, which is just ridiculous! Otherwise I get no sleep info. And yes, I have followed all of your trouble shooting steps, but no, the problem is not resolved.

[Rich_Laue]

Hi @Wellsleep do you have a sleep score? 

[Rich_Laue]

As mentioned, above, no sleep score, no sleep stages. 

Have you checked for a suggested message, 

On the app, tap a night in question, read the messages below the graph. 

[Wellsleep]

No sleep score.

The message I got is

Your tracker couldn't get a consistent heart-rate reading while you slept.

[Rich_Laue]

A few thoughts. 

Is the tracker over a dark tattoo? 

Have you cleaned the tracker? 

https://help.fitbit.com/articles/en_US/Help_article/1582.htm?Highlight=Heart

[YojanaFitbit]

@ceebee64 I appreciate you had followed the tips and recommendations provided above. We‘re taking your comments and sentiments in regards to our products into consideration.

At this moment, We’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Wellsleep Nice to see you around. Thank you for getting back. If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely, you will get this type of information. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. You can also restart your Fitbit with these instructions: How do I restart my Fitbit device?

@Rich_Laue Thanks for the amazing help! 

We hope your issue is solved soon. 

[Wellsleep]

I updated the firmware and cleared all user data.  Fitbit still cannot track my sleep due to 'Your tracker couldn't get a consistent heart-rate reading while you slept.'  I have no idea because it was working for months before this month.

[YojanaFitbit]

@Wellsleep I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[hylaweb]

@roberty I've been doing the same thing (deleting log entry, adding back begin and end times manually) to get sleep stages to show up with a new, problematic Charge 5. Did you ever get this problem resolved with your device, in an automated way?

FWIW, I'd go back to the Charge 4 that this new device replaced if it were possible! (physically broken + missing latch)

[Lindyloup]

I am having the same problem and have tried everything 

Almost ready to call for a replacement 

[ceebee64]

Hi, not really. When it doesn't record sleep, I clean the contacts and reset the fitbit and it's usually ok for a little while, but that still leaves a night with no information. It's very frustrating and disappointing that Fitbit don't seem at all interested. Good Luck with yours.