Inspire 2 not tracking walks and tracking sleep innacurate

[Prince3121]

Since my Fitbit premium subscription ran out a few weeks ago my Inspire 2 is not tracking properly. For instance it only tracks one of my walks per day instead of all my walks which is usually 3. The sleep times is now sometimes inaccurate too. Prior to having the premium subscription my app worked perfectly and tracked all my walks. I only took the premium as it was free for a year. I feel Fitbit have purposely made the app not as accurate to try and force me to take the premium subscription again. Anyone else having this issue? I don’t want premium again. I just want my app to work as it did before I had premium. 

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the forums @Prince3121. 

Thank you for taking the time to share the details regarding this inconvenience with your Inspire 2. 

Before considering other options and if you haven't done before please try to perform a restart as suggested here: How do I restart my Fitbit device?

I'd like to know if you are using the latest version of the Fitbit app. See the article: How do I use the Fitbit app.

Please know that most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. To start, the default duration settings of your Fitbit Inspire 2 is 15 minutes long.

On the other hand, k1eep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days.