help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 not transferring data to the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2024 23:11 - last edited on ‎03-11-2024 09:41 by Fitbit Moderator

‎03-09-2024 23:11 - last edited on ‎03-11-2024 09:41 by Fitbit Moderator

Inspire 2 is syncing but no data being transferred to my iPhone app- no data at all I have tried restarting- it seemed to happen after updates ? Please advise 

 

Moderator edit: clarified subject.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-11-2024 09:40 - edited ‎03-11-2024 09:41

‎03-11-2024 09:40 - edited ‎03-11-2024 09:41

A warm welcome to the community forums @Captaincat93.

Thank you for sharing the inquiry regarding this difficulty with your Inspire 2. Sorry to know the difficulty. 

Please, make sure that no other Bluetooth device is connected to the iPhone or nearby. (headphones, keyboards, etc.).

Please follow these steps, some of which you have already done, but the order is important:

  1. Restart the Inspire 2
  2. Please on iPhone, go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)
  3. Turn off Bluetooth and restart your phone. (switch off and on again).
  4. When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.
  5. Go on the app. From here, try setting up the tracker as a new device.

In addition to the steps listed above, see the instructions in this help article: How do I set up my Fitbit device?

Best Answer
0 Votes