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Inspire 2 not working accurately in water

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I have noticed that lately,  my Inspire 2 is not tracking my exercise and zones accurately during my water aerobics. I know my heart rate is up because am exercising hard in the water, but my Inspire2 doesn't show anything for that time. It used to track accurately when first purchased about 10 mos ago. I have tried changing the position on my arm and the tightness of the band. It is really upsetting to put in all that work and see it show nothing in my zones for that period!  And then sometimes, it gives me cardio zones while I am sitting on the couch! How do I fix this?

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@Luckystar1952 and @Tomorra unfortunately, it is not possible for your Fitbits to track your heartrate when you are exercising in water. When water gets between your device and your wrist, it interferes with the ability of the optical sensor to read your heartrate. 

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Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


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Did you ever get the information you were seeking? The only reason I bought the Fitbit was to track my water aerobics.

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@Luckystar1952 and @Tomorra unfortunately, it is not possible for your Fitbits to track your heartrate when you are exercising in water. When water gets between your device and your wrist, it interferes with the ability of the optical sensor to read your heartrate. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


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I thought that was probably the case. It also gives me cardio zone
minutes, sometimes as much as 22, when I am relaxing on the couch.
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I think I’m going to return it. I’m tired of fighting with it, I can’t get
it off swimming laps and locking/unlocking water. Left for some vacation
days away and purposely left it behind!
Thank you for your response!
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