Inspire 2 not working unless it's connected to the charger

[SunsetRunner]

My Inspire 2 is getting on and continuously vibrating when on charge and is showing 100% battery but aa soon as it is unplugged, it switches off.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Inspire 2 is not working properly unless it's connected to the charger. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Inspire 2 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend restarting your Inspire 2 by following these steps. 

[SunsetRunner]

Hi Marre, thank you for your reply. My fitbit is not working properly even after putting it on charge. The screen is continuously blinking on and off and coming back to home screen if I try to select or scroll any option or settings.

[MarreFitbit]

@SunsetRunner Since all the steps you tried didn't work, you have an Inspire 2 and report it's not working properly, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.