Inspire 2 recording zone minutes without exercise

[TelemarketerPie]

I've had my Fitbit for at least 6 months and just about 4 days ago it started suddenly tracking zone minutes when I wasn't doing anything. I would literally be on the couch or at my desk and my heart rate was not different in any way. I'm about to throw the stupid thing away. I've tried resetting it twice and it hasn't fixed the problem. Has anyone else had this issue and how did you fix it?

[ManuFitbit]

Welcome to the community forums @TelemarketerPie.

Thank you for sharing the inquiry regarding your Inspire 2, and for trying to fix it on your own. Sorry to know the difficulty.

I'm not sure if you are still having this kind of difficulty. Please, confirm if you have logged an exercise during the times that the device was tracking active zone minutes. You can manually log an exercise and if you see an exercise around midnight, that will be the reason why you're seeing a high amount of active zone minutes.

If that's the case, I'd recommend to delete those exercises in the Fitbit app as described here. This will decreased the incorrect data recorded during that time including your active minutes.

[TelemarketerPie]

I have also tried deleting all date from my device in hopes of it fixing the problem. However this has not worked either. My Fitbit continues to record that zone minutes are being recorded even when I'm not doing anything. Just last night I was sitting and eating dinner and my device was recording zone minutes. Later I was packing and it again recorded me as having zone minutes. My heart rate was not elevated. I had worked out earlier in the evening but that was hours before either incident. My workout was approximately 1 hour and yet my device records that I had 260 zone minutes when a majority of that time was not in a state of elevated heart rate. I would really appreciate finding a solution otherwise I will have to find another brand of device that can actually work.

[ManuFitbit]

Hi @TelemarketerPie. Welcome back to the community.

Thank you for letting me know the new details about this situation. I'm sorry for the inconvenience.

This issue has already been escalated to our team and they are investigating what is occurring. In the meantime, please make sure to keep the Fitbit app up-to-date so the rest of your details can sync correctly.