Inspire 2 replacement won't pair with S21FE

[BonBon77]

I bought a new replacement Inspire 2 as mine broke. The old one was paired to the phone no problem. I tried to pair the new one and it won't work. It goes as far as letting me put in the code then comes up with an error saying "Turn on Bluetooth to set up tracker". The bluetooth is on! 

I even created a new account with a different email address and it is doing the same thing. 

Please send help! This is so frustrating.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @BonBon77. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Inspire 2 replacement before reaching out. 

It seems that your Inspire 2 cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old watch and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your new and old Inspire 2 from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Inspire 2 again.
• If there is no connection, restart your Inspire 2.

[BonBon77]

Thanks for this. All bluetooth devices on my phone have now been unpaired. I do not see an option for Inspire 2 under paired devices, so I assume the pairing has been disconnected. I've unstalled the app, restarted my phone and restarted the Inspire 2. Same thing. Any other suggestions.

When I created a new account, it was doing the same thing on both accounts.