Inspire 2 screen black

[Catad]

Inspire2 screen all black and not restarting 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @Catad.

Thank you for sharing the inquiry regarding Inspire 2. I'm sorry to know the situation.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Please keep an eye on your inbox.

[Sirtori]

I have the same. Screen black,judt showing smile sign. Why you not giving an answer here director to help solve this issue? Thanks.

[ManuFitbit]

A warm welcome to the forums @Sirtori.

Thank you for providing the details about this inconvenience. 

While reviewing your information, I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried.

[Greenguitar]

Can you please state the fix so others can view it? The website section to get customer service support didnt respond when i was selecting the buttons for what device im seeking help with. I, like many, am experiencing the blank screen issue

[Sirtori]

After trying  all possible suggested fixes, no result and screen stays black. Likely defective tracker. Support offered me DHL no feel return and swap.

[ManuFitbit]

A warm welcome to the forums @Greenguitar. 

Thank you for taking the time to share the experience with your Inspire 2. Sorry to know the difficulties that you are experiencing.

Before considering other options, please make sure that the device is charging correctly. To see tips about how to charge your device correctly check up this article: Why isn't my Fitbit device's battery charging?

Once your device is fully charged, please try to perform a restart as suggested here. 

In addition, try to sync the device. If you find some trouble to sync, see this article: Why won't my Fitbit device sync?

Besides that, please change your clock face as indicated in this article: How do I change the clock face on my Fitbit device?

[Greenguitar]

Hi, thanks for the suggestions. Unfortunately, despite multiple attempts, the issue hasnt corrected. Are there other avenues? Or the potential to have it fixed or replaced at a discount?

Kind regards

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Can you please provide the information to return the priduct for
refurbishment. Ive had it for less then 2 years. The links on the my
consumer rights and refurbishments for Australia do not lead to deatils on
actually obtaining the refurbishment. The links just take me to irrelevant
pages on the website. Kind regards