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Inspire 2 screen blank and nothing works

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‎03-17-2023 16:18 - last edited on ‎03-18-2023 11:53 by Fitbit Moderator

‎03-17-2023 16:18 - last edited on ‎03-18-2023 11:53 by Fitbit Moderator

Hi, I followed instructions on other threads but it hasn't worked - I've tried resetting it by squeezing the sides for 10 seconds while plugged into charge until the smiley face comes on, but the screen still stays black - I've done this at least 15 times now. The fitbit is fully charged - it's definitely not a battery issue. I disconnected my bluetooth and removed the fitbit from my account, but now I can't sync the fitbit back with my account because I can't see the 4 digits that come up that you need to enter in order to sync. 

 

Because I can't sync with my account, I can't try the change clock face method to try and get it working! Can you please help? This issue only came up after I did the software update. 

 

Moderator edit: updated subject for clarity.

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‎03-18-2023 12:03 - last edited on ‎10-14-2024 04:24 by Fitbit Moderator

‎03-18-2023 12:03 - last edited on ‎10-14-2024 04:24 by Fitbit Moderator

Hi @ac5719. Welcome on board to our community forums! 

I'm sorry to hear that you are unable to sync your Inspire 2, and thank you for mentioned all the steps that you are followed in order to correct this. 

I noticed that you already got in touch with our Support Team and received assistance. 

We look forward to get you back on track. 

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