Inspire 2 screen blank, but still tracks activity

[JL722]

Hi everyone, 

I have seen this posted many times and marked as “solved” when it isn’t really solved. The screen on my inspire 2 that I’ve had for less than a year stopped working. I have tried the below probably 50+ times to no avail-— reset clock face in Fitbit app (scroll bar appears on the screen as expected but goes back to blank after)— plug in Fitbit to charge, hold down sides until smiley face appears to reset 

I also tried to restart my phone, log out of my account, etc. I don’t want to remove it from my account and try to add again because you have to enter numbers from the screen when adding again and the screen isn’t working (and this has truly killed others devices). I have been trying the above pretty much daily as I’m so annoyed that this glitch won’t be fixed. I saw on another post someone just kept trying for two weeks.

Had anyone else been able to fix this known issue that Fitbit won’t correct? 

[FatimaFitbit]

Hi there @JL722! A warm welcome to the Fitbit Community!

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation.

[andijmac]

I'm having the same issue - it just started this week. I've tried restarting and changing the clock face multiple times.  Same thing with the install bar showing and the smiley face but nothing additional will show up. 

[JL722]

Hi,

Support simply gave me 35% off of a new device. This means I still have to pay at least $65 to fix a software issue. My screen works (the status bar and smiley show up properly when restarting/changing clocks). Could someone from the fitbit team just fix this software issue? It has come up in MANY other posts as well. This is a KNOWN issue that fitbit seems to avoid fixing just so we spend more money:

1	https://community.fitbit.com/t5/Other-Inspire-Trackers/Inspire-2-blank-screen/td-p/5164719
2	https://community.fitbit.com/t5/Other-Inspire-Trackers/Inspire-2-screen-went-blank/td-p/5002742
3	https://community.fitbit.com/t5/Other-Inspire-Trackers/Inspire-2-display-went-black/td-p/5622637
4	https://community.fitbit.com/t5/Other-Inspire-Trackers/Inspire-2-blank-screen/td-p/5158156
5	https://community.fitbit.com/t5/Other-Inspire-Trackers/Inspire-2-screen-black/td-p/5510323
6	https://community.fitbit.com/t5/Other-Inspire-Trackers/Inspire-2-screen-is-black-and-not-responding/...
7	https://community.fitbit.com/t5/Other-Inspire-Trackers/Inspire-2-Not-swiping/td-p/5140127

This is very frustrating that they are purposely letting our devices break and refusing to try to fix them.

[Rockitgurl]

I am the one who got it to work back in July after trying for 2 weeks. Two weeks ago, after working for 5 months, it stopped working again, as in blank screen and tracking all activities. I am actively trying daily to reset with NO luck.

This is something that has been known about since 2022 and there's a software problem that they do not know how to or want to fix.