help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 screen is black and not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-30-2022 03:13 - last edited on ‎12-18-2022 22:33 by Fitbit Moderator

‎04-30-2022 03:13 - last edited on ‎12-18-2022 22:33 by Fitbit Moderator

My inspire 2 screen is black and not responding although fully charged, what can I do?

Best Answer
Labels:
28 REPLIES 28

‎05-11-2022 05:16

In response to suzcrawf

‎05-11-2022 05:16

Hello @suzcrawf 

Are you using a third party clock face? If so try putting your original clock face back on and see if that resolves things. Go to Fitbit app, tap profile picture, scroll down and tap Inspire 2 then tap gallery. Revert back to original clock face. 😃 Hopefully that will help

Best Answer
0 Votes

‎05-11-2022 06:16

In response to KathyJo0502

‎05-11-2022 06:16

@Mzz65401  directions to restart

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎05-11-2022 06:41

In response to JDo1

‎05-11-2022 06:41

Mine also began working shortly after I posted my complaint. The watch had been dark for a couple of days before I posted. When I tried charging, I would get a quick vibrate and short display of the power level before it went dark again. On about the 4th or 5th attempt of doing that, I got a message on the screen that said the watch was water-locked. After that message, it went back into normal mode. Since then, I have taken the watch off before showering, and the watch has continued to work correctly.
Best Answer
0 Votes

‎05-11-2022 07:06

‎05-11-2022 07:06

Same issue here. I keep seeing reboot but how do you do that? This is really bizarre.

Best Answer
0 Votes

‎05-11-2022 07:41 - edited ‎05-11-2022 07:45

In response to Mkm0215

‎05-11-2022 07:41 - edited ‎05-11-2022 07:45

Hello @Mkm0215 

You asked about rebooting your Fitbit. Look at @Odyssey13 ‘s post here in this thread and just follow her directions. The term “reboot” as you say is the same as “restart” as the moderator described above. If you like this YouTube video will give you a visual on how it’s done here: https://m.youtube.com/watch?v=RPFct7kMFcw
😉I hope that clarifies things. 

https://m.youtube.com/watch?v=RPFct7kMFcw
m.youtube.com/watch?v=RPFct7kMFcw
Follow along as I show you how to restart Fitbit Inspire 2 two different ways. The first way is if your Inspire 2 is responding to taps and swipes; The second way is if your Inspire 2 isn't responding to taps and swipes. Note: Restarting or rebooting your Fitbit device should not erase any data ...
Best Answer

‎05-11-2022 16:52

In response to SunsetRunner

‎05-11-2022 16:52

Thanks but it’s still not working 

Best Answer

‎05-23-2022 14:28 - edited ‎07-22-2023 10:35

In response to Mkm0215

‎05-23-2022 14:28 - edited ‎07-22-2023 10:35

Hi everyone, and welcome to our new members. @SunsetRunner and @Odyssey13 Thanks for your great help!

@Luckygreen27, @TeriRWDM, @g-lo, @FoxMan1 and @Mzz65401 Thanks for the details provided, and your efforts while working on this matter. I'm sorry your trackers aren't working correctly and my best advice is to get in touch with our Support team. That way they can evaluate your options and see what can be done to bring you back on track. Click here to get connected with them via chat or phone, and make sure to share every step tried so far.

@rainymoods, @TEEJEE, @suzcrawf and @Mkm0215 Thanks for taking the time to troubleshoot your trackers. I understand how you're feeling and while checking your details I noticed you already have a case created with our Support team. Please keep an open communication with them as I'm sure they'll continue helping you with this matter.

Best Answer

‎06-12-2023 17:03

In response to LizzyFitbit

‎06-12-2023 17:03

mine has been doing the same blank screen,  I have tried numerous fixes, I get the smile face but still no screen,  showed the download bar when change the clock face but still blank,  did a full reset now it will not sink as I can not see the new code...... blank screen,  now what should I do? Just through it out?

 

Best Answer

‎07-22-2023 10:40

In response to MBhealthfit

‎07-22-2023 10:40

@MBhealthfit Welcome to the community forums.

Thanks for letting me know about your Inspire 2, and the steps that you've tried so far. While checking your details, I noticed you got in touch with our Support team and they provided you with assistance via email. Please make sure to follow up with them if you have questions regarding your case, or the resolution given.

Best Answer