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Inspire 2 screen is black

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‎10-25-2023 10:31 - last edited on ‎10-25-2023 14:45 by Fitbit Moderator

‎10-25-2023 10:31 - last edited on ‎10-25-2023 14:45 by Fitbit Moderator

Stopped using my Fitbit for a while charged it and turned it on today. App said needed to update tracker so I did, now my Fitbit screen is black. I tried restarting the phone app, removing the inspire 2 but nothing is working. Can not see anything on the watch but when I touch it the vibration is there. Is there a way to undo the update as I can not find it anywhere. Watch is an inspire 2 and screen worked before the update today.

 

Moderator edit: clarified subject.

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‎10-25-2023 14:36

‎10-25-2023 14:36

Welcome to the community forums @SunsetRunner.

Thank you for sharing the inquiry regarding your Inspire 2. I'm sorry to read about this difficulty that you are experiencing. 

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and keep an eye on your inbox or spam folder.

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