Inspire 2 screen is too dark

[Isis1947]

I have an Inspire 2 & I cannot read anything on the screen & can only see my information on my linked mobile phone. How can I brighten my screen so it is readable?

Moderator edit: updated subject for clarity and label. 

[MarreFitbit · Accepted solution]

Hi there, @Isis1947. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. 

Please restart your Inspire 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If none of the above works, please check if by any chance your Inspire 2 is in sleep mode. When the sleep mode setting is on:

• Notifications and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist.

For more information, see How do I navigate my Fitbit device?

Hope this helps. 

[Isis1947]

Thank you for your help & I have tried restarting & changed the clock that very slightly improved the visibility but it has now returned to being too dark & I still cannot read it. I cannot find how to turn off sleep mode if that is what the problem is? How do I do this? But I much appreciated you trying to help.

[MarreFitbit]

@Isis1947 Thanks for following the tips and recommendations I've provided above. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account.