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Inspire 2 screen is too dim

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‎07-14-2022 11:54 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

‎07-14-2022 11:54 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

On my Inspire 2 I cannot read it outside. Dim is OFF. What can I do? I have to wear a watch to tell the time, very annoying 

 

Moderator Edit: Clarified subject

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‎07-17-2022 08:56 - edited ‎06-13-2023 10:27

In response to SunsetRunner

‎07-17-2022 08:56 - edited ‎06-13-2023 10:27

Hi there, @Chrisseward47. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. 

Please restart your Inspire 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work, please follow @SunsetRunner's suggestion and try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If none of the above works, please check if by any chance your Inspire 2 is in sleep mode. When the sleep mode setting is on:

  • Notifications and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist.

For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎07-17-2022 08:38

‎07-17-2022 08:38

Hi @Chrisseward47 .

 

It affects everyone. Try choosing a clock face that is brighter. I use Performance.

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‎07-17-2022 08:56 - edited ‎06-13-2023 10:27

In response to SunsetRunner

‎07-17-2022 08:56 - edited ‎06-13-2023 10:27

Hi there, @Chrisseward47. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. 

Please restart your Inspire 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work, please follow @SunsetRunner's suggestion and try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If none of the above works, please check if by any chance your Inspire 2 is in sleep mode. When the sleep mode setting is on:

  • Notifications and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist.

For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-02-2023 06:30

‎01-02-2023 06:30

I have had the same issue. It seems as though the only answer from Fitbit after a morning on the phone was... sorry. The Inspire 2 clearly has issues. You are not alone. Unless Fitbit provides me with a nonfaulty device I will never buy another Fitbit product again. Fitbit's answer to make me "happy" was 35% off which is pretty terrible given they sold me a product that has a pretty clear issue that affects so many of it's customers. 

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