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Inspire 2 screen not turning on or responding to swipes, but buttons are responding

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‎09-07-2022 21:02 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

‎09-07-2022 21:02 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

Hi there,

My Inspire 2 screen isn't turning on, either when flipping my wrist or pressing the buttons. The buttons do buzz, but the screen won't turn on. 

I've already tried restarting it 3 times. The smiley does appear so the screen still works, it's just not turning on.

 

Thank you for any help!

 

If it helps, my phone is Samsung.

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3 REPLIES 3

‎09-08-2022 03:42

‎09-08-2022 03:42

Hi @Ninanju Try s3lecting a different clockface in the app.if that doesn't fix it you will need to contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-08-2022 06:16

‎09-08-2022 06:16

Did you upload the new update and then this happened? If so same, and there’s a bug in the system they are hopefully working out

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‎09-09-2022 06:48

‎09-09-2022 06:48

Okay well I restarted it one more time just to see, and now the screen does turn on and responds.

 

But it now won't turn off, constantly flickering back on. I tried restarting again and installing a different clock face.

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