05-31-2022
12:03
- last edited on
12-18-2022
22:22
by
MatthewFitbit
05-31-2022
12:03
- last edited on
12-18-2022
22:22
by
MatthewFitbit
Hi hoping someone can help
My Inspire 2 wasn’t scrolling I think it might have been stuck in water lock. Couldn’t unlock it.
I attached to charger and did reboot. Now screen display has disappeared altogether and it also seems to have stopped tracking steps.
It still has green light flashing on back and will vibrate when touch sides but no display.
I have rebooted several times (screen activates to show smiley face then goes blank and unresponsive again).
I’ve tried fast tapping - no joy.
I’ve tried changing the clock face multiple times - screen wakes to show download bar but then goes blank and unresponsive again.
When I synced it today it showed last night’s sleep but hasn’t recorded any steps for today.
Any suggestions or is it beyond saving?
Thanks
06-01-2022
17:51
- last edited on
06-20-2023
08:12
by
MarreFitbit
06-01-2022
17:51
- last edited on
06-20-2023
08:12
by
MarreFitbit
Welcome to the Fitbit Community, @NotyapFit.
I’m sorry to hear about the difficulties you experienced with your Fitbit Inspire 2. Thank you for trying to get them resolved before contacting us.
In this case, I would recommend setting up your Tracker as a replacement device:
If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.
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06-06-2022 23:02
06-06-2022 23:02
Thanks. I tried this but now it’s not working at all.
Before it was still counting steps etc but the screen was blank. Now it’s unpaired and I can’t add it back as a device.
The app initially found it as a device to add but when pairing you’re asked for a code from the screen of the Inspire 2. Obviously as my screen is broken I couldn’t see the code. Tried re-starting etc but now my App can’t find the device.
So now it’s completely useless. Whereas before it was only partially useless.
06-06-2022 23:10
06-06-2022 23:10
I was given it as a gift Christmas 2020. So it’s a year and a half old. Is it out of warranty?
06-07-2022 11:48
06-07-2022 11:48
Thanks for your response, @NotyapFit.
The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.
For information about the Fitbit Warranty, please visit this site.
Have a nice day.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!