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Inspire 2 screen went blank when swimming

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‎08-09-2022 13:40 - last edited on ‎12-18-2022 22:11 by Fitbit Moderator

‎08-09-2022 13:40 - last edited on ‎12-18-2022 22:11 by Fitbit Moderator

Twice I followed instructions to track my swim . Both times the screen went blank and I needed to reboot to get working . I also lost the additional steps I did after the swim . Later I looked to go through to swimming prompt again and the Fitbit locked out after I touched the swim icon 

 

Moderator Edit: Clarified subject

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‎08-11-2022 06:18

‎08-11-2022 06:18

Hi there, @NinaT301. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

 

It seems that your Inspire 2 is still stuck on water lock. In this case, please firmly double-tap the middle of the screen with your finger. If you don't see "Unlocked" appear on screen, try tapping harder. Turning off this feature uses the accelerometer in your device, which takes more force to activate. Remember to turn your wrist toward your body while tapping on it.

 

If this doesn't help, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope that helps. 

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