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Inspire 2 screen won't turn off

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‎03-20-2022 18:25 - last edited on ‎12-18-2022 22:36 by Fitbit Moderator

‎03-20-2022 18:25 - last edited on ‎12-18-2022 22:36 by Fitbit Moderator

I tried the suggestions others received for the same problem but nothing works. It has happened before where movement would wake it up and taps jumped past the action. If eventually stopped but now it won’t turn off at all.

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎03-25-2022 08:21

‎03-25-2022 08:21

Hi there, @KelseyA2013. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

 

Please restart your Inspire 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎03-25-2022 08:21

‎03-25-2022 08:21

Hi there, @KelseyA2013. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

 

Please restart your Inspire 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎01-26-2023 02:04

In response to MarreFitbit

‎01-26-2023 02:04

Hello!

 

my screen wake actually won’t turn off. I’ve tried restarting, changing clock face, even cleaning days off. What is next?

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‎07-11-2023 19:37

In response to hfitz10

‎07-11-2023 19:37

I am having the same issue. The screen will go dark and then immediately light back up without being prompted. I’ve turned on/off the screen wake setting, tried turning on the sleep setting, turned button lock on/off, changed the clock face multiple times, and rebooted it multiple times. I’ve had the device for just over 6 months. Any advice?

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