Inspire 2 screen won't turn on

[EmmyInspire]

I messaged support because my Fitbit is tracking and vibrating but the screen won't turn on. I can restart and it shows a smiley face but nothing else past that.

I've tried a manual restart and then changing the clock face in the app as recommended however it's still not working. It seems like such a waste to throw out a Fitbit like support suggested when it appears to be a software issue instead of an actual broken watch. Has anyone found a solution to this? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @EmmyInspire. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Inspire 2 is still blank. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

[EmmyInspire]

Thank you for the feedback. I did stay on and the only solution they could provide was a discount to purchase a new Fitbit. I expressed that I was not interested in buying a new one when my current one broke because of faulty software and there was nothing else they could do. Hoping to crowdsource a solution instead of throw out my watch.

[SonusFidelio]

I have exactly the same problem. Looks like so many people have had the same problem with this product. Not sure how to fix.

[Randikay]

They suggested throwing it away??

Not encouraging 😔😔