Inspire 2 set up shows "Oops, something went wrong..."

[NickyAF55]

I just bought my Fitbit and I’m trying to set it up but every time a put in my email and then caring the code I go back to the app and it says something went wrong then I have to completely restart then it just happens over and over! Why? And how do I just set up my Fitbit.

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @NickyAF55. Welcome to the Community Forums. 

Thanks for letting us know about the error message you've been receiving when trying to set up your Fitbit Inspire 2. I appreciate you've taken the time to troubleshoot this prior to contacting us.

To work on this together I'd recommend to try the following steps in the given order:

1. Verify if the Fitbit app has been updated in your phone.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Make sure you're using a strong internet connection or mobile data.
5. Open the Fitbit app and try login in one more time.
6. Set up your Inspire 2.

Hope that helps.