ANSWERED
Accepted Solutions
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Hi @erinsfield It sounds as if you are having a few problems with your Inspire 2. Your Tracker should automatically track your exercise. If you have tried restarting it several times and it still doesn't auto track any you will need to contact Fitbit Support .
I can help with you query regarding manually tracking exercise though. From what you say you did everything right and the Fitbit app behaved as expected in adding the extra steps. Unfortunately when you manually add exercise the app assumes you are adding something new, rather than adding a name (walk) to the stats it has recorded automatically. So it adds the exercise, plus the number of steps it estimates you would have taken and the number of calories you would have burnt. This is because the ability to manually add an exercise afterwards is designed for when you forget, or are unable to wear your Tracker, so all those stats would be missing. Sadly there is no way to add a named exercise without also adding steps etc
The best way around it is to start and stop all your exercises using the exercise app. That way none will get missed. However the tracker SHOULD recognise common activities automatically and if yours doesn't do this then as I said, going to Support is your best option.
Best Answer
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Hi @erinsfield It sounds as if you are having a few problems with your Inspire 2. Your Tracker should automatically track your exercise. If you have tried restarting it several times and it still doesn't auto track any you will need to contact Fitbit Support .
I can help with you query regarding manually tracking exercise though. From what you say you did everything right and the Fitbit app behaved as expected in adding the extra steps. Unfortunately when you manually add exercise the app assumes you are adding something new, rather than adding a name (walk) to the stats it has recorded automatically. So it adds the exercise, plus the number of steps it estimates you would have taken and the number of calories you would have burnt. This is because the ability to manually add an exercise afterwards is designed for when you forget, or are unable to wear your Tracker, so all those stats would be missing. Sadly there is no way to add a named exercise without also adding steps etc
The best way around it is to start and stop all your exercises using the exercise app. That way none will get missed. However the tracker SHOULD recognise common activities automatically and if yours doesn't do this then as I said, going to Support is your best option.
Best Answer