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Inspire 2 some features have stopped working

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‎09-10-2022 04:58 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

‎09-10-2022 04:58 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

Can anyone help ? Suddenly some of my features have stopped working. 
1 , my heart beat, I’m definitely alive 

2. my fat buster and cardiac minutes

and today my sleep pattern hasn’t registered. 
L have rebooted and removed and reinstalled with no luck. Help would be appropriate 

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‎09-10-2022 05:24

‎09-10-2022 05:24

Hello @Linayl and welcome to the Community.  Several other users have described a similar experience, related to the firmware update.  There's no clearly marked solution in the other thread, but it sounds like the firmware update put your Inspire into On Clip mode.  Please check your Quick Settings and see if this happened to you.  If this is the case, it will help other users and I can give feedback directly to Fitbit.

 

I don't wear an Inspire 2, but have hands on experience.  I know that it vibrates so &$%@ much when you touch the buttons that it's hard to put it into On Clip mode and not know it.

 

Evidence based guess, better than a wild guess.  Fingers crossed.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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1 REPLY 1

‎09-10-2022 05:24

‎09-10-2022 05:24

Hello @Linayl and welcome to the Community.  Several other users have described a similar experience, related to the firmware update.  There's no clearly marked solution in the other thread, but it sounds like the firmware update put your Inspire into On Clip mode.  Please check your Quick Settings and see if this happened to you.  If this is the case, it will help other users and I can give feedback directly to Fitbit.

 

I don't wear an Inspire 2, but have hands on experience.  I know that it vibrates so &$%@ much when you touch the buttons that it's hard to put it into On Clip mode and not know it.

 

Evidence based guess, better than a wild guess.  Fingers crossed.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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