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Inspire 2 steps don't match app

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‎09-27-2024 16:53

‎09-27-2024 16:53

Starting mid September, after an update, my Inspire 2 stopped matching the app. Also my sleep isn't tracking correctly nor are msgs being sent from my phone. I've updated, un-installed/reinstalled, etc. Nothing I do puts them in sync.  So what's up with that?

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‎09-28-2024 08:52

‎09-28-2024 08:52

Hi @LadyStrider. Welcome to the community forums. 

Thank you for sharing the inquiry regarding your Inspire 2 and for trying to fix it on your own. Sorry to know the difficulties that you are experiencing.

I suggest trying the following:

  • Unpair your Inspire 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Inspire 2 again.
  • If there is no connection, restart your Inspire 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

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