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Inspire 2 stopped syncing to my Moto 6 Play

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‎09-02-2022 16:33 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

‎09-02-2022 16:33 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

I have the moto 6 play 2021 and my inspire 2 is no longer syncing. I had this problem in June, and support sent me a replacement tracker. It was working fine until this morning. I have tried several different troubleshooting steps for the Fitbit and it is still happening. I am able to sync my Bluetooth to a speaker so it is only the Fitbit that is having issues. Any suggestions are welcome, thank you!

 

 

Moderator Edit: Clarified subject

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‎09-03-2022 06:33 - edited ‎04-01-2024 13:15

‎09-03-2022 06:33 - edited ‎04-01-2024 13:15

Hi there, @Janvier112. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎09-03-2022 16:04

In response to MarreFitbit

‎09-03-2022 16:04

Thanks for the reply, but I am still unable to sync my inspire 2 to the app. 

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