Inspire 2 stopped tracking my HR

[SalTom]

My Inspire 2 has stopped tracking my heart rate. No green lights are flashing and I have done all the recommended things like turn HR off, Sync, turn HR back on and sync again the restart and still no green lights - help!

Moderator Edit: Clarified subject

[FatimaFitbit · Accepted solution]

Hi there @SalTom!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that your Inspire 2 is no longer tracking heart rate data and for all your efforts.

Have you already checked if you have your Inspire 2 set "On Clip"? (Note that when Inspire 2 is set to On Clip , certain features are turned off, including heart rate tracking, automatic exercise tracking, and Active Zone Minutes.)

In case you have this setting on, try to do the following:

• Press and hold the buttons on Inspire 2 for a faster way to access certain settings.
• Tap a setting to turn it on or off.
• When you turn off the setting, the icon appears dim with a line through it.
• Select the option "On wrist".
• Sync your Inspire 2 with the Fitbit app.

For more information please read this help article: How do I track heart rate with my Fitbit device? 

[SalTom]

Thank you, it’s is all sorted now. It actually was on ‘clip’ and no idea how it switched, as I’ve been using it without issue for over 2 years, so not sure how that happened. At least it’s all back to normal now, thanks again.