05-08-2025
08:22
- last edited on
05-08-2025
09:48
by
MarreFitbit
05-08-2025
08:22
- last edited on
05-08-2025
09:48
by
MarreFitbit
My Inspire 2 has stopped tracking my heart rate. No green lights are flashing and I have done all the recommended things like turn HR off, Sync, turn HR back on and sync again the restart and still no green lights - help!
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
05-10-2025 07:34
05-10-2025 07:34
Hi there @SalTom!
A warm welcome to the Fitbit Community!
Thank you so much for letting us know that your Inspire 2 is no longer tracking heart rate data and for all your efforts.
Have you already checked if you have your Inspire 2 set "On Clip"? (Note that when Inspire 2 is set to On Clip , certain features are turned off, including heart rate tracking, automatic exercise tracking, and Active Zone Minutes.)
In case you have this setting on, try to do the following:
For more information please read this help article: How do I track heart rate with my Fitbit device?
05-10-2025 07:34
05-10-2025 07:34
Hi there @SalTom!
A warm welcome to the Fitbit Community!
Thank you so much for letting us know that your Inspire 2 is no longer tracking heart rate data and for all your efforts.
Have you already checked if you have your Inspire 2 set "On Clip"? (Note that when Inspire 2 is set to On Clip , certain features are turned off, including heart rate tracking, automatic exercise tracking, and Active Zone Minutes.)
In case you have this setting on, try to do the following:
For more information please read this help article: How do I track heart rate with my Fitbit device?
05-12-2025 03:23
05-12-2025 03:23
Thank you, it’s is all sorted now. It actually was on ‘clip’ and no idea how it switched, as I’ve been using it without issue for over 2 years, so not sure how that happened. At least it’s all back to normal now, thanks again.