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Inspire 2 stopped tracking my HR

ANSWERED

My Inspire 2 has stopped tracking my heart rate. No green lights are flashing and I have done all the recommended things like turn HR off, Sync, turn HR back on and sync again the restart and still no green lights - help!

Moderator Edit: Clarified subject

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Accepted Solutions

Hi there @SalTom!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that your Inspire 2 is no longer tracking heart rate data and for all your efforts.

Have you already checked if you have your Inspire 2 set "On Clip"? (Note that when Inspire 2 is set to On Clip , certain features are turned off, including heart rate tracking, automatic exercise tracking, and Active Zone Minutes.)

In case you have this setting on, try to do the following:

  • Press and hold the buttons on Inspire 2 for a faster way to access certain settings.
  • Tap a setting to turn it on or off.
  • When you turn off the setting, the icon appears dim with a line through it.
  • Select the option "On wrist".
  • Sync your Inspire 2 with the Fitbit app.

For more information please read this help article: How do I track heart rate with my Fitbit device? 

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2 REPLIES 2

Hi there @SalTom!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that your Inspire 2 is no longer tracking heart rate data and for all your efforts.

Have you already checked if you have your Inspire 2 set "On Clip"? (Note that when Inspire 2 is set to On Clip , certain features are turned off, including heart rate tracking, automatic exercise tracking, and Active Zone Minutes.)

In case you have this setting on, try to do the following:

  • Press and hold the buttons on Inspire 2 for a faster way to access certain settings.
  • Tap a setting to turn it on or off.
  • When you turn off the setting, the icon appears dim with a line through it.
  • Select the option "On wrist".
  • Sync your Inspire 2 with the Fitbit app.

For more information please read this help article: How do I track heart rate with my Fitbit device? 

Best Answer

Thank you, it’s is all sorted now. It actually was on ‘clip’ and no idea how it switched, as I’ve been using it without issue for over 2 years, so not sure how that happened. At least it’s all back to normal now, thanks again.

Best Answer