Inspire 2 stopped tracking my Skin Temperature

[Katherine79]

Hi everyone, I seems like my skin temperature sensor is not working on my inspire 2 and my android phone. I've worn it for several weeks and nothing. The app is up to date as well. Any ideas?

Thanks!

Katherine

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @Katherine79. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Skin Temperature data. 

Please keep in mind the following to make sure you see your health metrics data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.

For more detailed information, see What should I know about health metrics in the Fitbit app?

Factors that may cause skin temperature to vary nightly include changes in room temperature, bedding, circadian rhythm, menstrual cycle, or the potential onset of fever.

Note: Significant changes in ambient temperature may negatively impact skin temperature tracking. For more information see, How can Fitbit help me track my temperature?

Hope that helps.