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Inspire 2 stopped tracking my active zone minutes

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‎05-29-2022 20:37 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

‎05-29-2022 20:37 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

I believe my inspire 2 is not tracking my zone minutes. It was tracking up until Thursday of this week.i go to aqua water classes on Tuesday, Wednesday, Thursday of each week. I am not getting a zone reading since may 26, 2022. I know when I excercise, it always get zone minute reading and I haven't been getting many zone minute reading. Can you tell me what I can do?

Thank you

Vonnette Cannon

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-20-2022 07:02

‎01-20-2022 07:02

I've been working out for a week now with walking. My Fitbit exercise section isn't showing the workout duration, active zones and other details

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‎05-30-2022 15:59

‎05-30-2022 15:59

Hello @2VON 

Is it possible that you have accidentally disabled the heart rate monitoring on your Fitbit tracker. It needs to be enabled to help track zone mins. If it is on, try to turn it off, sync your Fitbit then turn it back on and again sync your Fitbit. If the problem persist you can try restarting your Fitbit: https://help.fitbit.com/articles/en_US/Help_article/1186.htm Also look here to find tips on tracking your heart rate so you can assure better zone mins tracking: https://help.fitbit.com/articles/en_US/Help_article/1565.htm

😉 I hope this answered your question 

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