Inspire 2 stopped tracking my heart rate and sleep data

[Jene16]

I’ve tried restarting my Fitbit and have changed my clock face as suggested on another post. The data isn’t on my device and it seems to be syncing. It hasn’t tracked my heart rate, my sleep or my active minutes since Sunday. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jene16. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Inspire 2 before reaching out. 

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your Inspire 2. To do so, On your device, open the Settings app > Heart Rate > and switch it to Off.
• Once it's done, manually sync your Inspire 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Fitbit device once again. 
• Once it's done, restart your Inspire 2 once again. 
• Next, confirm that your Inspire 2 is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that active minutes and sleep data are also calculated by your heart rate.

[Jene16]

Thank you, this seems to have worked. 

[MarreFitbit]

@Jene16 Awesome! I'm glad to hear that the steps recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.