Inspire 2 stopped tracking my heart rate

[4133]

The Fitbit has recorded my heart rate, but all of a sudden, the heart rate was not recorded. The green light at the rear has stopped flashing. 
Has anyone got any ideas why?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @4133. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Inspire 2. To switch the heart rate settings on your Inspire 2, from the main screen of your Fitbit device, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Fitbit device. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Inspire 2 once again. 
• Once it's done, restart your Inspire 2 once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Test your Inspire 2 the next couple of days to see if you start receiving your data once again. For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope that helps. 

[4133]

Hi,

Thank you for your help. It appears to have done the trick.

Kind regards

Simon
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God bless

Simon