help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 stopped tracking my heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-28-2023 13:34 - last edited on ‎04-07-2023 13:10 by Fitbit Moderator

‎02-28-2023 13:34 - last edited on ‎04-07-2023 13:10 by Fitbit Moderator

My heart rate feature stopped working. Sleep info will not work ,resting heart rate feature will not work I have cleared cache as will have rebooted device, then as well as reinstall the Fitbit. Please advise how to restart the heart rate feature.  Thanks

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-28-2023 14:11

‎02-28-2023 14:11

@Ddavis64  One feature of the Inspire 2 is that you have the option to wear it on your wrist or on a clip. If it is set to wear on a clip, the heart rate monitoring will be turned off and the green lights won't be on.  

 

To check this, press and hold both buttons on the sides of the Inspire 2. You'll get a list of settings. Swipe up until you get to the last one. It should say "On Wrist", if you want see your heart rate and sleep stages. If it says "On Clip", tap on that and change it to "On Wrist".

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 2, Inspire 3, Sense | Android


Best Answer