Inspire 2 stopped tracking my sleep data

[Aroma_888]

Hi Everyone,

Just wanted to ask if you have an issue with the sleep tracking function of Inspire 2?

Mine has stopped working since Feb 2023. Is there a solution to this? 

Thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Aroma_888. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working as sleep stages are based on heart rate readings:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Fitbit device. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
  

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

In addition, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?