Inspire 2 stopped tracking my sleep score after the update

[Gingercookies]

I did an update a couple of weeks ago and haven’t gotten a sleep score since.  How can I fix this!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gingercookies. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Inspire 2 has stopped tracking your sleep score. I understand your concern, I will do my best to help you with this! 

As a first approach, please keep in mind that you must see sleep stages in order to see your sleep score information. If you're not receiving sleep stages, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

If the above doesn't help you, I'd suggest resetting the heart rate (as the HR is key to receive your sleep data) settings by following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Inspire 2, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Inspire 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Inspire 2 once again. 
• Once it's done, restart your Inspire 2.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[jennarauwerda]

Same problem 

[LeriTh]

Hi I had the same issue after syncing with Google. I deleted my app. Then reinstalled it. When asked to login I chose Fitbit not Google sign in.  I rebooted my watch.  I then used "forget" option on my Bluetooth and searched and paired device again.  Once synced, everything reappeared on my app. Hope this helps.