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Inspire 2 stopped tracking my steps

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‎06-18-2022 03:24 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

‎06-18-2022 03:24 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

Hello! My Inspire 2, which has worked for a year plus has stopped showing the number of steps (showing zero).

 

Any clues, as we are still walking everywhere 🙂

 

Moderator Edit: Clarified subject

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‎06-18-2022 14:23 - edited ‎03-28-2024 18:11

In response to JohnnyRow

‎06-18-2022 14:23 - edited ‎03-28-2024 18:11

Hi there, @buzzrodwell. Welcome to the Community Forums. Thanks for the details provided in your post. 

I'm wondering the same as @JohnnyRow. Is your Inspire 2 tracking other data? 

Meanwhile, please restart your Inspire 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎06-18-2022 08:30

‎06-18-2022 08:30

Showing any other data?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-18-2022 14:23 - edited ‎03-28-2024 18:11

In response to JohnnyRow

‎06-18-2022 14:23 - edited ‎03-28-2024 18:11

Hi there, @buzzrodwell. Welcome to the Community Forums. Thanks for the details provided in your post. 

I'm wondering the same as @JohnnyRow. Is your Inspire 2 tracking other data? 

Meanwhile, please restart your Inspire 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-19-2022 01:51

In response to MarreFitbit

‎06-19-2022 01:51

Thanks! All good now.
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‎06-20-2022 07:27 - edited ‎12-19-2023 08:55

In response to buzzrodwell

‎06-20-2022 07:27 - edited ‎12-19-2023 08:55

@buzzrodwell Awesome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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