Inspire 2 stopped working after getting wet

[ibrahim1]

had my inspire 2 for a while and been really happy. Earlier this week I went in a pool for a while without putting water lock on. When I came out, screen was black and nothing works. Is it time to say goodbye?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ibrahim1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Inspire 2 has stopped working. I understand your concern, I will do my best to help you with this!

If your Fitbit device got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

Water resistance may diminish over time and can be negatively impacted by any of the following:

• Dropping the device.
• Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
• Exposing the device to high-velocity water (for example, during water sports).

Regarding your concern, please note most Fitbit devices are water-resistant to 50 meters. They're designed to be swimproof and stand up to even the sweatiest of workouts. See our user manuals for specifics as to whether your device is swimproof or splashproof. For more detailed information, see Can I swim or shower with my Fitbit device?