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Inspire 2 stopped working after getting wet

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‎10-17-2022 14:31 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

‎10-17-2022 14:31 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

My fit bit inspire 2 got wet, not anymore than normal was just a quick shower… the screen shows nothing at all and it’s been 24 hours. The green charging lights are still flashing but no vibration or anything else… has anyone else experienced this?

 

Update: Also… it is registering on the app when moving for steps…

 

Moderator Edit: Clarified subject

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‎10-20-2022 12:55 - edited ‎07-21-2023 07:30

In response to TiaraAnnette

‎10-20-2022 12:55 - edited ‎07-21-2023 07:30

Hi there, @Lau583. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. I understand where your concern is coming from. 

If your Fitbit device got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean. Hope that helps!

@TiaraAnnette Welcome on board. Thanks for the details you've shared in your post. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎10-17-2022 20:22

‎10-17-2022 20:22

Having the same issue. My screen is completely black. 

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‎10-20-2022 12:55 - edited ‎07-21-2023 07:30

In response to TiaraAnnette

‎10-20-2022 12:55 - edited ‎07-21-2023 07:30

Hi there, @Lau583. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. I understand where your concern is coming from. 

If your Fitbit device got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean. Hope that helps!

@TiaraAnnette Welcome on board. Thanks for the details you've shared in your post. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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