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Inspire 2 stuck on Fitbit Logo

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‎03-03-2022 07:00 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

‎03-03-2022 07:00 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

I've tried plugging in and pressing and holding the buttons, but it just keeps looping between smiley face and Fitbit logo. Any suggestions for how to get this Inspire working again?

 

Moderator Edit: Clarified subject

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‎03-04-2022 06:16 - edited ‎06-20-2023 06:43

‎03-04-2022 06:16 - edited ‎06-20-2023 06:43

Hi there, @ShadeTree. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

To solve the issue, please try the steps below:

  • Remove your Inspire 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Inspire 2. again.
  • If there is no connection, restart your Inspire 2..

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-04-2022 06:16 - edited ‎06-20-2023 06:43

‎03-04-2022 06:16 - edited ‎06-20-2023 06:43

Hi there, @ShadeTree. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

To solve the issue, please try the steps below:

  • Remove your Inspire 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Inspire 2. again.
  • If there is no connection, restart your Inspire 2..

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes