Inspire 2 stuck on Fitbit logo

[Ashsie]

The Fitbit has only the Fitbit icon on the screen, with 001 under it.  Side buttons don’t work.  One thing we read was to factory restart…anyone know how?

Moderator edit: clarified subject.

[NellyG]

Hi @Ashsie  Give this a try:

Unpair the Fitbit from the phone's Bluetooth and also make sure it's no longer connect to the Fitbit app.  Force quit the Fitbit app. Turn off the Bluetooth. Shut off the phone and turn it on after 1-2 minutes. Turn on the Bluetooth. Set up the Fitbit  again. If there is no connection, restart the Fitbit.
If you can't get started with the Fitbit, usually a missing requirement is the cause. Carefully review the requirements provided in THIS  help article  on Set up issues.

[MarreFitbit]

Hi there, @Ashsie. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. 

@NellyG  Thank you so much for sharing some of the steps I've provided in other threads. In addition to what @NellyG shared, please unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings. Once your Inspire 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.