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Inspire 2 stuck on Water Lock screen

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‎01-10-2022 02:39 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

‎01-10-2022 02:39 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

Hi,

My inspire 2 is stuck on the clock screen and I am unable to do anything, but put it in water lock. Can’t track exercise, use timers or anything. Any ideas how to fix this? 

 

Moderator Edit: Clarified subject

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‎01-10-2022 11:37 - edited ‎02-27-2024 11:27

‎01-10-2022 11:37 - edited ‎02-27-2024 11:27

Hi there, @Gladman. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Inspire 2.

It seems that your Inspire 2 is stuck on water lock. With that being said, please firmly double-tap the middle of the screen with your finger. If you don't see "Unlocked" appear on screen, try tapping harder. Turning off this feature uses the accelerometer in your device, which takes more force to activate.

Maria | Community Moderator, Fitbit


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‎01-10-2022 12:17

In response to MarreFitbit

‎01-10-2022 12:17

Thank you for replying to my post.

 

Unfortunately it’s not stuck on water lock as  I’m able to lock and unlock the water lock fine, but I’m unable to access anything else, but the clock screen and access water lock.

 

How would I turn off the ‘accelerometer’ to see if it’s that? 

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