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Inspire 2 stuck on Water Lock screen

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‎07-03-2022 15:01 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

‎07-03-2022 15:01 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

The side buttons aren't working and it keeps randomly flipping to the menu with Water Lock and other options. It started this an hour or so after being out in the garden. Is it fixable or busted?

 

Moderator Edit: Clarified subject

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‎07-04-2022 11:19 - edited ‎11-16-2023 04:16

‎07-04-2022 11:19 - edited ‎11-16-2023 04:16

Hi there, @BRae11. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

It seems that your Inspire 2 is still stuck on water lock. With that being said, please firmly double-tap the middle of the screen with your finger. If you don't see "Unlocked" appear on screen, try tapping harder. Turning off this feature uses the accelerometer in your device, which takes more force to activate.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-04-2022 11:19 - edited ‎11-16-2023 04:16

‎07-04-2022 11:19 - edited ‎11-16-2023 04:16

Hi there, @BRae11. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

It seems that your Inspire 2 is still stuck on water lock. With that being said, please firmly double-tap the middle of the screen with your finger. If you don't see "Unlocked" appear on screen, try tapping harder. Turning off this feature uses the accelerometer in your device, which takes more force to activate.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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