Inspire 2 stuck on icon screen

[Heraldthewake]

My Inspire 2 is stuck on the Icon screen with the date showing when it was first registered (11 months ago) and a message to download the app. I have tried restarting;  resyncing with my phone; reloading the app; rebooting my phone; and run through two sessions with the Fitbit Chat helpline. It's still stuck. Anyone else had this?

[EstuardoFitbit · Accepted solution]

Hi there @Heraldthewake, welcome to the Fitbit Forums. 

Thanks for letting us know about the issue and the steps you have taken in order to resolve the issue with your Inspire 2. 

In light of the screen you described, I'll advise you to try setting up your Inspire 2 on the Fitbit app one more time. To learn how to accomplish this, you can read this article.  How do I set up my Fitbit device?

[Heraldthewake]

Thank you EstuardoFitbit. That seems to have done the trick.

[EstuardoFitbit]

@Heraldthewake That is amazing. I'm glad to read the suggestions were useful for you. 

Feel free to keep sharing any comments with us, we are here to help.