Inspire 2 stuck on message "To start download the Fitbit app"

[SunsetRunner]

My fitbit inspire 2 is paired with my phone but cannot connect as it keeps telling me an app is needed, but the app is installed on my phone it just stopped connecting suddenly yesterday. I have uninstall the app and reinstalled and rebooted my fitbit but still no joy.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I understand where your concern is coming from. 

As per the message on the watch's screen, it seems that your Inspire 2 is asking you to pair it.  So I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Inspire 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Inspire 2 again.
• If there is no connection, restart your Inspire 2.
  
  

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[SunsetRunner]

I have tried all your suggestions and it will not connect at all it will
now not allow me to set it up, it wont pair

[MarreFitbit]

@SunsetRunner I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[icetsarina]

These suggestions did not work for me either.  The Fitbit worked this morning and then this afternoon it just didn't.