Inspire 2 stuck on message "To start download the Fitbit app"

[Honea]

Inspire 2 stuck on download app….

I have done everything I have read here

3 times and it’s still stuck. Anyone with new advice??

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Honea 

Can you add more detail…..are you downloading the Fitbit App? Or an App from the Fitbit App Gallery? 

[MarreFitbit · Accepted solution]

Hi there, @Honea. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. @SunsetRunner Thanks for helping out. 

As per the message on the watch's screen, it seems that your Inspire 2 is asking you to pair it.  So I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Inspire 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Inspire 2 again.
• If there is no connection, restart your Inspire 2.

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Notfityetalso]

Same problem

Advice from moderator worked

Thanks

[MarreFitbit]

Hello there, @Notfityetalso. Welcome on board. I'm glad to hear that the steps recommended above did the trick for you!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.