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Inspire 2 stuck on message "To start download the Fitbit app"

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‎08-01-2022 01:36 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

‎08-01-2022 01:36 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

My Fitbit inspire 2 is stuck on the download the Fitbit app, so I can’t see the 4 digit code.

 

Moderator Edit: Clarified subject

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‎08-01-2022 10:58 - edited ‎06-20-2023 08:24

‎08-01-2022 10:58 - edited ‎06-20-2023 08:24

Hi there, @candy_rey234. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

As per the message on the watch's screen, it seems that your Inspire 2 is asking you to pair it.  So I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Inspire 2 as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Inspire 2 again.
  • If there is no connection, restart your Inspire 2.

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-01-2022 10:58 - edited ‎06-20-2023 08:24

‎08-01-2022 10:58 - edited ‎06-20-2023 08:24

Hi there, @candy_rey234. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

As per the message on the watch's screen, it seems that your Inspire 2 is asking you to pair it.  So I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Inspire 2 as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Inspire 2 again.
  • If there is no connection, restart your Inspire 2.

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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