Inspire 2 stuck on message "To start download the Fitbit app"

[Whippett]

My Fitbit has the Fitbit logo and just says download the mobile app. U obvs have already done that and I can’t get past it. 
Thank you

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Whippett. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

As per the message on the Fitbit device's screen, it seems that your Inspire 2 is asking you to pair it again. With that being said, I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Inspire 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Inspire 2 again.
• If there is no connection, restart your Inspire 2.

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Boogie007]

Paired the Fitbit just fine, but an hour later it quit and reverted to Download the Fitbit App.  Paired again, it stayed on an hour and then shut off again.  This is my 3rd Fitbit and all had the same problem.  Does the Inspire 2 need to be in a certain range of the device that contains the app?  Why would they all react the same way?  Fitbit send the replacement just fine but the new ones have the same problem.  I have Bluetooth on all my devices and extenders throughout the house and do not have and range problems with any other device.  This is completely frustrating.

[MarreFitbit]

Hi there, @Boogie007. Thanks for stopping by in the Community Forums and already trying to troubleshoot the issue with your Fitbit device. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Boogie007]

Contacted Support, Jesus, the tech who does not walk on water was no help at all.  Told me to update APP.  Asked why i could not update right from the app instead of using the APP store, no answer.  Have set and reset my Inspire 2 multiple times and it still goes back to "Download APP" screen.  This morning the reset lasted until i took my first step, that made the inspire 2 revert to download app.  This is my third replacement and all have done the same thing.  What am i doing wrong?  Could all Inspire 2's have this problem?

[Boogie007]

Did it again, reset my Inspire 2 3 times yesterday, each only lasted a short time.  The last time i reset the tracker went back to Download the App as soon as i took the first step.

[Boogie007]

Any update on why my Inspire 2 will not stay connected? Reset it from
Download the APP up to 3 times a day, just ill not stay connected! WHY?

[Boogie007]

Why Can't i vote this answer as the worst, most demeaning answer ever?