Inspire 2 stuck on message "To start download the Fitbit app"

[andersvuopio]

I bought an Inspire 2 and right after I took it out from the box it doesn’t want to turn on. I tried in every way, pressed on the sides 10 seconds while in charge, waited to charge completely. The only thing that appears on the screen is DOWNLOAD THE APP. I downloaded both on iPhone and iPad but the Fitbit is absolutely dead. 
is there any way to turn it on or do I need to send I back?

thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @andersvuopio. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

As per the message on the Fitbit device's screen, it seems that your Inspire 2 is asking you to pair it properly. With that being said, I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Inspire 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Inspire 2 again.
• If there is no connection, restart your Inspire 2.
  
  

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[aretiredgi]

I have an inspire 2 and I'm getting the same error. 

[MarreFitbit]

Hi there, @aretiredgi. Thanks for stopping by. 

To better assist you, please confirm if you've tried all steps I recommended here.