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Inspire 2 stuck on message "To start download the Fitbit app"

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‎12-28-2022 10:50 - last edited on ‎12-29-2022 13:40 by Fitbit Moderator

‎12-28-2022 10:50 - last edited on ‎12-29-2022 13:40 by Fitbit Moderator

I have tried disconnecting & reconnecting both phone & device, turning everything on & off again on both phone & device, unstalling & reinstalling, checking all permissions, turning off battery saver, etc. I am tempted to just return it and go back to my off brand. 

It is also not checking in BPM or tracking my sleep, which both are set up on the device & app. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-28-2022 13:45

‎12-28-2022 13:45

I contacted customer service agent last night. She said there is an issue with the app. They are working on a fix. Couldn't give me a resolution date though!!

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‎12-29-2022 13:42 - edited ‎12-04-2023 04:22

In response to Eire81

‎12-29-2022 13:42 - edited ‎12-04-2023 04:22

Hello there, @LoveLaughFarm. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Eire81 Welcome on board! Thank you so much for sharing the outcome of your case with our team. I'm glad to hear they were able to assist you. 

See you around! 

Maria | Community Moderator, Fitbit


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‎12-29-2022 16:40

In response to MarreFitbit

‎12-29-2022 16:40

I have not been assisted by anyone... & my fitbit is still having the same issues. It won't read my BPM or track my sleeping & says I need an app, but I already have the app & my device is connected to it. My mother & I got matching ones, both inspire 2, but her's is working perfectly so I don't think my issue is the app, which I have tried uninstalling & reinstalling. 

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