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Inspire 2 tracks swimming when I don't swim

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‎04-06-2022 16:13 - last edited on ‎12-18-2022 22:33 by Fitbit Moderator

‎04-06-2022 16:13 - last edited on ‎12-18-2022 22:33 by Fitbit Moderator

My exercise tab is all messed up.  It has me swimming and I have never had that as an exercise I do.  It also logs my steps incorrectly.  Yesterday it logged me at 10,585 steps which was way off.  I was wearing another tracker and there was like a 3500 step difference.  I discovered it was tracking me while I was sitting in my recliner crocheting!  I guess moving my arms triggered it.   I am about to just give up on this tracker.  I have tried to get help and no one seems to be able to give me the right answers.   Today as of right now the other tracker has me at 7,184 and Fitbit has me at 5,496.  Both same amount of time.  I would not recommend this tracker to anyone.  

 

Moderator Edit: Clarified subject

 

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‎05-25-2022 16:50

‎05-25-2022 16:50

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. Sorry you feel this way.

 

I've seen you contacted our Support Team and they've already sent you some troubleshooting steps to try. Please keep communication open with them, I'm sure they will more than willing to keep assisting you.

 

Have a good day. 

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