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Inspire 2 unable to reconnect Bluetooth

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‎02-08-2024 22:15 - last edited on ‎02-09-2024 06:56 by Fitbit Moderator

‎02-08-2024 22:15 - last edited on ‎02-09-2024 06:56 by Fitbit Moderator

My phone provider had me do a reset and I cannot reconnect my inspire 2 to my Samsung phone Bluetooth. It is not showing up in my phone. Can someone help?

 

Moderator edit: clarified subject.

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‎02-09-2024 06:53 - edited ‎02-09-2024 06:54

‎02-09-2024 06:53 - edited ‎02-09-2024 06:54

Welcome to the forums @Julienstlouie 

Thank you for taking the time to share the inquiry regarding Inspire 2.

I'd recommend you try to perform the following steps:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.
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